Your Dog and You Puppy Basics One-on-One Sessions FAQs
Where are the sessions held?
The sessions are held at our beautiful training facility in Mantua, NJ. You will be given the exact address in your confirmation email upon registering.
How old does my puppy need to be to attend the Puppy Basics One-on-One Sessions?
Your puppy should be between six (6) months and one (1) year of age at the start of the first session.
How long is each week's session?
Each week's session is one hour long.
What do I need to do when I arrive for a session?
Please arrive ten minutes prior to your session to relieve your puppy and get them calm before the session begins.
How do I prepare my puppy for a session?
Exercise and relieve your puppy prior to your seesion. If the session time is near your puppies mealtime, feed only a very small portion of their meal and bring a hungry puppy to their session.
What do I need to bring?
• Four to six-foot leather or nylon leash - no flexi or retractable leashes, please.
• Flat collar (buckle or clip). Harnesses are fine. If you choose to use a harness, a front clip harness or rope harness is preferable.
• A bowl and water for your pup
• Soft, small, high-value dog treats work best. Chopped boiled chicken breast makes for a wonderful, inexpensive and “clean” treat. Check to be sure your pup loves it!
• Small toys (plush, tug or other) if your dog enjoys them as a reward
• Chew bone for quiet time (only if easy to take away)
• Optional Mat for your puppy to lie on.
What if my puppy is sick?
Only healthy dogs should attend a session. If your dog is ill, please contact us. You may attend that session without your dog.
What is the cancellation policy?
We know that life happens - that's why we offer you a fair and accommodating cancellation policy. We can only give a full refund or change your registration date if you notify us at least 7 calendar days prior to your first session. A 50% refund is available 2 days prior to your session. No refunds or date changes will be available after that time. You may transfer your attendance to another class if you were able to provide us with 48-hour prior notice You must notify Your Dog and You via email at firstname.lastname@example.org regarding your need to cancel.
No refunds will be given for non-attendance of any class session once class begins. You are responsible to attend all sessions as outlined in the class schedule. Makeup sessions can be scheduled as a private session with your Instructor, however the make-up is charged to you as a one-hour private consultation fee.
Your class materials can be provided to you electronically upon request if you miss a session. At Your Dog and You our classes are limited in attendance size and often will depend on your participation to offer the class and provide you with optimal training. Full refunds will only be given if Your Dog and You cancels the class. We truly appreciate the opportunity to work with your dog and you and look forward to helping you with all your dog’s needs for years to come.
What if I need to miss a session?
If you must miss a session, the trainer agrees to provide a handout and video demos (when available) for your reference. You must request these via email.
If your dog misses two sessions in a four week series, you will be required to re-register and start again. Our groups are designed to build on skills progressively each week and would require substantial one-on-one trainer instruction to bring you back up to speed, which is unfair to the other class participants. We appreciate your understanding.
Neither credits nor refunds are given for missed sessions. If your dog is unable to attend a session within the first three sessions due to illness or injury, you will receive a partial credit toward a future course or refund in the amount of 50% of the course fee (a letter from your vet is required). There is a $25 fee for all returned checks.